This is a laptop less than one year old. It keeps crashing all the time. I don't know how to fix it, and I cannot afford to pay somebody to fix it. I am not a computer expert, so I don't know how to fix it. It is either a software or hardware problem. If it is a software problem, it should be fixable. Maybe the parts could be sold??? It has a built-in HD camera with a privacy shutter... Could a "Start Me Stick" be used with this??? Not sure...