Front Desk Receptionist - Marina Services Representative

The Marina Services Representative works at our front desk and is the first point of contact to welcome and engage our marina guests. With an enthusiastic and professional approach, the representative knowledgably answers guest inquiries. The position works in combination with each department at the Marina. Strong aspects of this role are supporting the sale of marina services, relaying communications, and establishing relationships. The Marina Services Representative also has the responsibility to accommodate a wide variety of guest requests as a concierge service. Employment at Van Isle Marina Join an engaged crew of 35+ colleagues committed to providing an exceptional guest experience. * Rewarding position * Fun and friendly waterfront office * Above-average salary * Employer-matched pension plan * Extended health and dental package * Personalized training and development Skills/Qualifications * Enthusiastic, confident, and outgoing attitude * Great attention to detail * Excellent communication skills: face to face, written, and telephone * Organizational skills in a fast-paced environment * 2 years minimum relevant hospitality experience or hospitality diploma * Microsoft Office * Boating experience an asset Accountabilities Self-Leadership * Arrive to work on time and in uniform * Take pride in work quality, workspace organization, and personal appearance * Follow through and report on day-to-day activities * Participate in training and development * Participate in the performance management process Department Operations * Welcome and engage guests * Support selling marina services * Understand and convey company policies and procedures with diplomacy * Provide concierge services * Oversee reception area flow * Use Marina Software, Microsoft Office, and other office equipment to perform duties * Uphold appearance of reception area, front desk, receiving, and copy rooms * Schedule: 8am - 4:30pm, Monday - Friday Health & Safety * Provide daily maintenance of the reception area, front desk, receiving, and copy room * Operate in accordance with legislation, regulations, and company policies * Participate in safety drills and exercises * Respond appropriately to emergencies