Front Office Supervisor

The Oak Bay Beach Hotel, recently named the #8 hotel in Canada by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work! In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties, awards, and more. If you are interested in joining our team then we have a fantastic opportunity for you. Front Desk Supervisor This position requires a dynamic, enthusiastic and innovative leader who thrives under pressure. The Front Office Supervisor provides support to the Front Office Manager in multiple areas including project work, service recovery, guest follow up and mentoring the Front Office team by creating an environment of continuous learning and job fulfillment in a positive working environment. Responsibilities * Overseeing the daily operations of the Front Office, managing arrivals, departures, and group needs, along with balancing room inventory and maintaining rate integrity * Facilitate communication between all departments of the hotel * Assist the Front Office Manager with training of all new team members * Assist the Front Office Manager with departmental payroll and scheduling * Monitor the front desk float and all cash handling for Front Office * Ensuring that operating standards are consistently maintained within the Front Office * Providing active feedback to the Front Office team * Ensure security of the hotel through thorough monitoring of the internal key system * Committing to guest satisfaction through consistent follow up on all guest concerns and delivering outstanding service recovery * Strong and effective communication with all other departments Qualifications * Minimum 3 years of experience in hotel Front Office environment * Degree or Diploma in Hotel/Hospitality Management or related discipline an asset * A talent for service recovery, consistent guest follow-up and follow-through * Proven time management skills with a strength for multitasking * Organized and self-motivated, goal-oriented * A thorough understanding of the structure of the tourism and travel industry * Knowledge of Victoria and surrounding areas an asset