$21 · Customer Serivce Representative

Our client, on behalf of the BC Government, is looking for Customer Service Representatives starting December 14th **This will be a remote/home-working position, and all IT equipment and training materials will be supplied to you. IT equipment package will include all hardware - including, laptop, ethernet cable, headset, as well as instructions for home set up.** You need to be available Monday to Friday 7:30am-5:30pm CALL CENTRE REPRESENTATIVE Opportunity: Auxillary full time Location: Remote/from your home - IT equipment to be collected from Downtown Victoria Hours: 7:30am-5:30pm. Up to 37.5 hours/week total. Rate: $21.46 Start: December 14th 2020 Responsibilities: * Provide first in class service to our customers telephone inquiries in a professional, timely and courteous manner. * Investigate and resolve discrepancies. * Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers. * Interpret and identify the customer's needs and respond appropriately and professionally. * Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry. Qualifications/Requirements: * 1 year+ of customer service experience, ideally in a contact centre setting. * Excellent telephone manner and communication skills. * Excellent customer service skills and professional telephone/email etiquette. * Clear background check. * High-speed WiFi connection, and access to Modem for ethernet connection. * Quiet, distraction-free workspace. * Must be flexible with respect to working hours -needs. Advantages: * Work for a reputable company, on behalf of the BC Government * Earn $21.46 / hour * Remote working * Work full-time hours (7.5 hrs/day) * Auxillary